Refund & Return Policy

1. Digital products and services – no physical returns

Everything we sell is a digital deliverable or a done-for-you service (websites, SEO, copywriting, design, guidebooks, print-ready files, and similar). Nothing is physically shipped, so there are no physical returns or exchanges. This is a refund policy – “returns” do not apply.

2. Right of withdrawal and immediate performance

You normally have a 14-day right to withdraw from a distance purchase. Because our products are digital content and services:

  • When you buy and ask us to begin work or deliver the files right away, you expressly consent to immediate performance and acknowledge that you lose your 14-day right of withdrawal once work has begun or the digital content has been delivered or made available.
  • Before we begin work, you may still cancel for a full refund (Section 3).


This does not affect your statutory rights if a product is faulty or not as described (Section 6).

3. One-time add-on products and services

  • Before we start work: cancel for a full refund.
  • Once work has started, files delivered, or access granted: non-refundable, because each deliverable is custom-made for your property and cannot be returned or reused.
  • Not happy with the result? Most products include revisions (as stated on the product page) – we’ll work with you to make it right rather than refund.

4. Monthly plan (subscription)

Our monthly plan is governed by its own terms:

  • A 12-month minimum commitment from your first payment.
  • After the first year, continue month-to-month or cancel anytime.


Monthly fees already paid cover work and hosting already provided and are non-refundable, except where required by law.

5. When we will issue a refund

We’ll refund you in cases such as:

  • A duplicate or accidental charge.
  • We fail to deliver the product or service you paid for.
  • A material defect in a deliverable that we cannot fix.

6. Faulty or misdescribed products (your statutory rights)

Nothing here limits your statutory consumer rights. If a deliverable is faulty, materially not as described, or doesn’t do what we promised, contact us and we’ll fix it, redo it, or refund it as appropriate.

7. How to request a refund

Email [email protected] with your order number and the reason. We’ll respond within 3 business days. Approved refunds go to your original payment method within 5–10 business days (timing may depend on your bank or card provider).

8. Contact us If you have any questions or requests regarding this Refuns & Return Policy:

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