Frequently Asked Questions

Have questions about working with ScaleLodge – calendar syncing, domain ownership, or Stripe payments? We have answers.

Subscription & Pricing

Our flat monthly fee is comprehensive and covers all the operational overhead of running a premium website. It includes:

  • Premium High-Speed Hosting: Built on specialized servers optimized for ultra-fast load times.
  • Security & Maintenance: Automated daily backups, active malware scanning, SSL certificate, and software updates.
  • Ongoing Support: Domain renewal configuration, iCal synchronization upkeep, and requested content adjustments.
  • Weekly/Unlimited Updates: Price modifications, photo swaps, text changes, or promotional updates.
Yes, absolutely $0. Traditional web design agencies charge a massive upfront development fee ($3,000 to $5,000) and then leave hosts to figure out booking plugins, domain mappings, and software crashes on their own. We align our incentives with yours. We waive the setup costs and earn our income through a predictable, sustainable monthly relationship. It ensures we keep your booking engine running flawlessly and keep your site updated forever.

No hidden fees – ever. No setup cost, no surprise charges, just one flat monthly fee. We do ask for a 12-month commitment, because we build your entire website upfront at no cost to you and the plan covers that build plus everything after. After year one, you can cancel anytime.

We operate on a subscription model with a minimum 1-year commitment from your first payment. After your first year, you’re free to cancel anytime with no penalties or buyout fees.

If you decide to end your subscription, you’ll receive:

✓ All your content (text, descriptions, property information)
✓ All your images and media files
✓ Your booking data and guest information

What stays with us:

✓ The website code and technical infrastructure
✓ The design and customizations we built

This keeps our costs predictable and allows us to maintain your site securely during your subscription. Your content and data are always yours to take.

No. Every booking made directly on your ScaleLodge site is yours to keep in full. 100% of the funds are deposited straight from the guest to your personal business merchant account (e.g., Stripe, PayPal, or Square). We never touch your revenue, nor do we take a single penny of your profits.

Calendar, Syncs & Tech Stack

We establish highly reliable 2-way synchronization feeds. For standard installations, we map out secure, real-time iCal feeds. As soon as a guest pays and completes their direct reservation on your website, your website locks the calendar and pushes the update to block your Airbnb and VRBO calendars within 1 hour. If you receive a booking on Airbnb, the iCal feed syncs backwards and blocks out availability on your website calendar automatically. No manual intervention required.

Yes. If you already purchased a custom domain name (e.g., yourcabin.com), you retain 100% legal ownership. We will guide you on how to change your DNS settings (a simple 2-minute update) to point your domain to our secure ScaleLodge hosting. If you don’t have a domain name yet, we will register a premium domain of your choice and configure all the record mapping as part of your active monthly subscription.
Yes. Social proof is the secret to converting random website visitors into confirmed direct bookings. We configure a live reviews import widget that pulls in your high 5-star rating reviews, user avatars, and text from Airbnb, VRBO, or Google Places to build immediate guest trust.

Onboarding & Design Roadmap

Very little. We understand you are busy hosting guests. All we need is a link to your current Airbnb or VRBO listing so we can secure your listing descriptions, layout configurations, and high-resolution professional photographs. Additionally, you will complete a quick 10-minute questionnaire outlining your preferred color themes, specific local activity recommendations, and any branding thoughts. We handle everything else.

Our standard design, build, and integration process takes around 20 days. We divide the timeline into structured milestones: we deliver your initial home page design wireframes during Week 1, refine copy and gallery displays during Week 2, test active direct-payment processing runs during Week 3, and launch your live direct-booking machine by Day 20.

Yes, absolutely. We fully customize your calendar’s backend pricing and stay rules to match your booking strategy. This includes:

  • Custom Rates & Minimum Stays: Configure seasonal price increases, higher weekend rates, or custom holiday premiums alongside flexible minimum stay lengths (e.g., 3-night minimum in summer, 2-night in winter).
  • Rule-Based Discounts: We adjust prices and minimum stays. You can also add discounts for specific periods or days, such as automated consecutive-day markdowns (e.g., 10% off for 7+ nights)

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